Shipping Policy

Last updated: 21-05-2026

At ErgoSteg, we want your order delivered safely, smoothly and as quickly as possible. Below you'll find all the information about our shipping options, delivery times and how we handle your parcels.

1. Shipping costs

  • Free shipping on orders over £35.
  • For orders under £35, the shipping cost is shown at checkout before you complete your purchase.
  • We ship within the UK and internationally.

2. Delivery methods

We work with trusted couriers, including:

  • Royal Mail
  • DPD
  • Evri
  • Yodel & DHL where available

The shipping method is selected automatically based on your address to ensure the fastest delivery route.

3. How your order is delivered

Your parcel is usually delivered:

  • straight to your letterbox
  • to your door
  • or to your nearest pick-up point if the parcel is too large or can't be delivered for another reason

You'll receive a notification when your parcel is on its way and when it's ready for collection at a pick-up point.

4. Delivery times

Our standard delivery time is:

5–15 working days, depending on the product and destination.

All orders are shipped from our manufacturer/supplier, which may mean slightly longer delivery times, but at the same time allows for better prices and a wider product range.

Peak seasons such as Black Friday/Christmas may affect processing times.

5. Order handling & tracking

  • Your items are normally shipped within 24–48 hours.
  • Once your parcel has shipped, you'll receive an email with a tracking number.
  • You can follow your shipment via our tracking page or directly through the courier.
  • If you can't find the email, please check your spam/junk folder.

6. Customs & VAT

  • No customs charges apply within the UK.
  • For international orders, the destination country's import VAT rules may apply.
  • Any import costs are outside ErgoSteg's control.

7. Uncollected parcels

If a parcel isn't collected in time and is returned to us, administrative fees may apply.

Always contact us if you need help extending the collection time.

8. Problem with your delivery?

If something seems wrong with your shipment:

  • the parcel is delayed
  • there are no tracking updates
  • it seems to be stuck
  • or you need help tracking it

…get in touch and we'll help you right away.

9. Customs and import fees

Our products are shipped from our warehouse in China. In most cases, all customs and import fees are included in the price you pay at checkout. In exceptional cases, import fees may apply on delivery. Should this happen, we'll contact you before delivery so you know the total cost in advance.

📧 support@ergosteg.uk

We always try to respond within 24 hours – all year round.